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Introduction
Introduction
Overview
Overview
Navigation
Navigation
Land Acknowledgement
Land Acknowledgement
Agenda
Agenda
Introduction
Introduction
Context
Context
Title – Context
Title – Context
Overview of the QSF
Overview of the QSF
Implementation of the QSF
Implementation of the QSF
Overview of Amended Regulations
Overview of Amended Regulations
Title – Overview of Amended Regulations
Title – Overview of Amended Regulations
Enhanced and New Complaints Requirements
Enhanced and New Complaints Requirements
Enhanced Complaints Process and Review
Enhanced Complaints Process and Review
New Reporting Requirements
New Reporting Requirements
Debriefing Process for the Complaint with the Child
Debriefing Process for the Complaint with the Child
Purpose of Amended Requirements for Service Providers
Purpose of Amended Requirements for Service Providers
Title – Purpose of Amended Requirements for Service Providers
Title – Purpose of Amended Requirements for Service Providers
Purpose of Amended Requirements for Service Providers
Purpose of Amended Requirements for Service Providers
Compliance Indicators for Licensees
Compliance Indicators for Licensees
Title – Compliance Indicators for Licensees
Title – Compliance Indicators for Licensees
Complaints Procedure re: Residential Care, Placements – Policy
Complaints Procedure re: Residential Care, Placements – Policy
Complaints Procedure re: Residential Care, Placements – Child Case File or Record and Interview
Complaints Procedure re: Residential Care, Placements – Child Case File or Record and Interview
Complaints Procedure re: Residential Care, Placements – Child Friendly Process for Complaint
Complaints Procedure re: Residential Care, Placements – Child Friendly Process for Complaint
Complaints Procedure re: Residential Care, Placements – Written Complaint
Complaints Procedure re: Residential Care, Placements – Written Complaint
Debriefing Process
Debriefing Process
Debriefing Process with Complainant, Subject of and Witnesses
Debriefing Process with Complainant, Subject of and Witnesses
Complete Debriefing Documentation Required to be on File
Complete Debriefing Documentation Required to be on File
Complete Documentation Required to be on Child File Regarding Complaint
Complete Documentation Required to be on Child File Regarding Complaint
Debriefing Relating to Staff or Foster
Debriefing Relating to Staff or Foster
Reviews Respecting Complaints and Complaints Procedures
Reviews Respecting Complaints and Complaints Procedures
Reviews Respecting Complaints and Complaints Procedures Records
Reviews Respecting Complaints and Complaints Procedures Records
SOR-RL Resources & Implications
SOR-RL Resources & Implications
Title – SOR-RL Resources & Implications
Title – SOR-RL Resources & Implications
SOR-RL Resources
SOR-RL Resources
SOR-RL Implications
SOR-RL Implications
Optional Templates for Complaints Reporting & Evaluation
Optional Templates for Complaints Reporting & Evaluation
Title – Optional Templates for Complaints Reporting & Evaluation
Title – Optional Templates for Complaints Reporting & Evaluation
Optional Templates for Complaints Reporting & Evaluation
Optional Templates for Complaints Reporting & Evaluation
Optional Template for Complaints Reporting
Optional Template for Complaints Reporting
Optional Template for Complaints Reporting – Part 1
Optional Template for Complaints Reporting – Part 1
Optional Template for Complaints Reporting – Part 2
Optional Template for Complaints Reporting – Part 2
Optional Template for Complaints Reporting – Part 3
Optional Template for Complaints Reporting – Part 3
Optional Template for Complaints Reporting – Sign off Page
Optional Template for Complaints Reporting – Sign off Page
Optional Template for Complaints Evaluation
Optional Template for Complaints Evaluation
Closing
Closing
Title – Closing
Title – Closing
Next Steps
Next Steps
For More Information
For More Information
Thank you!
Thank you!
Complaints Webinar
Complaints Webinar
Complaints Webinar
Complaints Webinar
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