SOR-RL Tier 1 Support Contact Information
SOR-RL User Support Model Flowchart
The User Support Model Flowchart below provides information on the process to follow when SOR-RL users experience SOR-RL issues or have SOR-RL-related questions, including who to contact and when.
SOR-RL User Support Model Flowchart
SOR-RL Tier 1 User Support Contact Information
If you require assistance with or have questions about the Serious Occurrence Reporting (SOR) Guidelines or using SOR-RL, please contact your local Tier 1 SOR-RL user support representative:
- Central Region – askCentralRegionSORRL@ontario.ca
- East Region – ERSOR-RL@ontario.ca
- North Region – askNorthRegionSORRL@ontario.ca
- Toronto Region – askTorontoRegionSORRL@ontario.ca
- West Region – askWestRegionSORRL@ontario.ca
- Youth Justice Directly Operated Facilities – YJPCU@ontario.ca
- Probation Offices – YJPCU@ontario.ca
- Child and Parent Resource Institute – Christine.Turner@ontario.ca
- Indigenous Healing and Wellness Strategy – IHWS.SOR@ontario.ca
Looking for information on how to register for or access SOR-RL? Click here.
Looking for Residential Licensing materials? Click here.
Looking for Serious Occurrence Reporting materials? Click here.