Serious Occurrence Reporting (SOR)


This training page is for service providers that are funded, licensed or directly-operated by the Ministry of Children, Community and Social Services (MCCSS) and are required to report Serious Occurrence Reports (SORs) to the ministry.

Various training materials, tips and tools have been provided here to support a successful learning journey with SOR-RL’s SOR module. It is recommended to review the training materials in the listed order and to refer to these materials often. Alternative learning and supplementary training options have been provided to support a good understanding of the content in each section.

What Is Serious Occurrence Reporting?

MCCSS Serious Occurrence Reporting Guidelines, 2019

The Guidelines describe who is required to report serious occurrences (SOs) to MCCSS, what a SO is, when to report a SO, what details to include in a SOR, who to notify, and how the ministry will make use of and follow up on the information provided in an SOR.

MCCSS Serious Occurrence Reporting Guidelines, 2019

MCCSS SOR Guidelines, 2019 - Annotated provides further interpretation of some areas of the updated 2019 Serious Occurrence Reporting Guidelines where there have been requests for clarification from service providers. It also provides clarification on what Serious Occurrence Reporting requirements have changed or remained the same. The content within the 2019 Guidelines has not been updated, however, this document includes some clarifications regarding the guidelines in a question and answer format aligned with relevant sections of the guidelines.

MCCSS 2019 SOR Guidelines Summary of Level 1 and Level 2 Timeline Prompts by Category provides a summary of Level 1 and Level 2 timelines by category.

MCCSS SOR Guidelines, 2019 - Key Enhancements Chart highlights key areas within the guidelines.

MCCSS SOR Reporting Guidelines, 2019 Video provides an overview of the MCCSS SOR Guidelines, 2019.

Video Transcript

How Do I Submit an SOR?

How to Use SOR-RL as an SOR Initiator

SOR-RL Serious Occurrence Reporting Guide for SOR Initiators outlines how to login and use SOR-RL to submit, and make updates to, an SOR (applicable to service providers and staff of Directly Operated services). This is a reference guide containing step-by-step instructions and tips for working in SOR-RL. The reference guide does not contain business processes.

SOR-RL Tip Sheet – SOR Initiator Parent/Guardian Not Applicable for Client provides details on how to complete an SOR when the SOR Initiator is prompted by SOR-RL to enter a parent/guardian notification for a client that does not require it (e.g., legally independent adult; interim society care).

SOR-RL Serious Occurrence Reporting Training for Service Providers Video is recommended for all SOR-RL Initiators. This video is designed to help service providers understand how to use SOR-RL to submit and manage serious occurrence reports.

Video Transcript

NEW! New Release - Changes to System Functionality for Service Providers

How to Use SOR-RL as a CAS Case Manager

SOR-RL Serious Occurrence User Guide for Case Managers provides guidance for when a CAS is selected as a client’s placing agency, and SOR-RL will provide the Case Manager with read-only access to the information on SOR-RL.

What If SOR-RL Is Not Working?

Manual SO Reporting

Manual Serious Occurrence Report Business Process is for SOR Initiators to understand what to do when SOR-RL is temporarily unavailable.

Manual Serious Occurrence Report Form. Use this form to submit a SOR when SOR-RL is temporarily unavailable.

Manual Serious Occurrence Reporting Video is recommended for all SOR-RL Initiators. It explains the Manual SO Reporting for SOR Initiators.

Video Transcript